Privacy Policy
This policy explains how we collect, use and protect your personal data when you contact us or use our services, in line with UK data protection law.
Data We Collect
When you contact us or book a job, we may collect personal details such as your name, address, telephone number, email address and information about the work you require. We may also collect basic technical data when you visit our website.
How We Use Your Data
We use your data to respond to enquiries, provide quotes, carry out and manage drainage work, take payment and keep records of the services we have provided. We may also use it to contact you about your job where necessary.
Lawful Basis
We process your data on the basis of performing a contract with you, complying with our legal obligations, and our legitimate interests in running and improving our business. Where required, we will rely on your consent.
Data Sharing
We do not sell your personal data. We may share it with trusted third parties who help us deliver our services, such as payment providers or scheduling tools, and with authorities where we are legally required to do so.
Data Retention
We keep your personal data only for as long as necessary to provide our services and to meet our legal, accounting and reporting obligations. When data is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK GDPR you have rights including the right to access, correct or erase your personal data, to restrict or object to its processing, and to data portability. You also have the right to lodge a complaint with the Information Commissioner's Office.
Contact
If you have any questions about this policy or wish to exercise your rights, please contact us at contact@drainagemiltonkeynes.co.uk or call 07791 970381.